Terms And Conditions

By booking with Silverlane you acknowledge and agree to the following terms and conditions:

Payment Authorization

By submitting a reservation, you authorize Silverlane to charge your card for all confirmed services, including cancellations, no-shows, wait time, damages, cleaning fees, tolls, parking, and any additional fees incurred during service.

Reservation Changes & Cancellations

SUVs: Cancel at least 7 hours before the scheduled pickup time to avoid full charges.

Cancellations must be made by phone.

Failure to cancel within the required timeframe or not showing up at pickup will result in the full fare being charged..
Morning reservations must be confirmed or canceled by 9:00 PM the evening before

Wait Time & Additional Stops

Airport Arrivals: 30 minutes of complimentary wait time. After 30 minutes, wait time is billed per minute.
Point-to-Point Transfers: 15-minute grace period after scheduled pickup time. Afterward, wait time is billed per minute
Stop Requests: A minimum fee of $25 per stop applies. Excessive stops may convert the trip to hourly billing (minimum 3 hours).

Damage & Cleaning Fees

Clients are financially responsible for any vehicle damage or special cleaning needs, including but not limited to:

Vomiting/Sickness Cleaning Fee: $300 per incident
Alcohol Spillage Cleaning Fee: $250 per incident
Broken or Damaged Glassware: $50 per set
Upholstery Tears, Rips, or Burns: $500+
Vehicle Body Damage (e.g., door strikes): $1,500–$3,500 or actual repair cost plus lost rental time.

Zero Tolerance Policy

No underage drinking, drug use, smoking, or possession of weapons is permitted in any vehicle.
Violations will result in immediate service termination without refund.
Client is responsible for any fines, penalties, or legal actions resulting from violations by any party member.

Passenger Conduct

Silverlane reserves the right to refuse or terminate service without refund if a passenger poses a safety threat, exhibits disorderly conduct, uses prohibited substances, or endangers the vehicle or driver.

Privacy Policy

We respect your privacy. Client information is used solely for reservation, billing, and communication purposes and is not sold or shared with third parties outside of service requirements.

Lost or Left Items

Silverlane is not responsible for any personal belongings left inside the vehicle. If found, delivery of lost items will incur a standard trip charge plus any applicable fees.

Holiday and After-Hours Surcharges

Additional fees may apply for service on major holidays (New Year’s Eve, Fourth of July, Thanksgiving, Christmas, etc.) and for trips booked between 9:00 PM – 7:00 AM.

Service Delays

We are not liable for delays due to circumstances beyond our control, including but not limited to traffic, road closures, weather, or vehicle malfunctions.

Rate Adjustments

Final charges may differ from initial quotes based on tolls, parking, taxes, stopovers, waiting time, and additional services requested. A 5% fuel surcharge and a 20% chauffeur service charge are applied to all fares.

Arbitration Agreement

All disputes shall be resolved by confidential arbitration in Harris County, Texas, under the laws of the State of Texas. Clients waive the right to a jury trial.

Silverlane